On the evening of January 25, 2023, at 18:00, a notice was received from Haitai Steel Pipe Sales Department that the main production equipment of Baosteel Cold Rolling Plant had a nitrogen pipeline burst due to weather factors, causing the entire production line to enter a shutdown state. Europe Metallurgical Industrial Products immediately requested urgent supply from Haitai Steel Pipe Group Co., Ltd. If the repair is not completed in a timely manner, it will lead to long-term downtime of the entire production line and immeasurable losses.
On the occasion of the Spring Festival dinner for visiting relatives and friends, Haitai Steel Pipe firmly shoulder its responsibility of ensuring supply and sounded the "assembly call" as soon as possible! Sales actively coordinates communication with multiple departments, and storage and transportation respond quickly: statistics, fleet, warehouse, and relevant personnel urgently gather, and establish a special supply guarantee team; Connect multiple departments online and offline to ensure the smooth completion of supply guarantee tasks! Issue the delivery order, check the warehouse location, prepare the outbound list, and ensure that the driver's loading point is in place. Multiple departments work together until the product is delivered to the site.
The total time from receiving notification to delivering the product to the cold rolling workshop of Baosteel Co., Ltd. was about 1.5 hours. The efficient and rapid satisfaction of customer needs reflects Haitai Steel's service philosophy of "time is life", and has also won unanimous praise and high trust from European Metallurgical Industrial Products.
Holiday duty, multi-point linkage, and collaborative operations
To ensure the orderly operation of logistics during holidays, Haitai Storage and Transportation established a clear management system with multiple departments on duty during holidays. During holidays, department supervisors of each department persist in being on duty. In the event of unexpected situations, they can adhere to the line of defense for supply and security, play a guiding role, and achieve mutual emergency response among departments for small emergencies. Special emergency response for key emergencies effectively ensures and improves the quality of service to customers.
The eight character motto of "Safety, Convenience, Timeliness, and Efficiency" always reminds every Haitai person. In the face of difficulties, we always carry forward and awaken the spirit of "never give up" and the service concept of "walking with the strong" and "customer first". We adhere to the same boat and move forward side by side with customers, and have won their trust, trust, and high recognition with practical actions!
